Every Roamy eSIM

Not happy? Money-back guarantee

If you have a problem with an eSIM from Roamy and you’re not happy, ask for a refund. We review it and, unless there are signs of abuse, refund what you paid.

The conditions

• Ask within 14 days of purchase.
• No more than a third of the plan used (a third of the days for daily plans).
• One guarantee refund per account per year.
• Not for promo-code or free eSIMs, or payments with a chargeback.
• We may decline requests with signs of abuse (e.g. a disposable e-mail, a card used on other accounts).

How the refund is paid

The card part goes back to your card in 5–10 business days; the Roamy Credit part returns at once. The eSIM is cancelled where possible, and cashback and points from that order are taken back.

How to ask

Message our WhatsApp support line, use Help & support in the app, or e-mail support@roamyesim.com. Include your order number and what went wrong.

This guarantee comes on top of our refund policy. Roamy may change or end it. Refund policy