Legal
Refund policy
Last updated 30 April 2025
Refund Policy
Londist Ltd.
Effective Date: 30 April 2025
At Londist Ltd., we are committed to delivering high-quality eSIM services to our customers. This Refund Policy outlines the terms and conditions under which refunds may be issued for eSIM purchases made through our platform.
1. Eligibility for Refunds
Refunds will only be issued under the following conditions:
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The eSIM has not been activated, installed, or used.
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A technical issue prevents the activation or proper functioning of the eSIM, and our support team is unable to resolve the issue within 72 hours of notification.
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A duplicate order was placed unintentionally, and the eSIM(s) remain unused.
2. Non-Refundable Circumstances
Refunds will not be granted in the following situations:
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The eSIM has already been activated, installed, or used.
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The customer’s device is not compatible with eSIM technology. It is the customer's responsibility to confirm device compatibility prior to purchase.
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Incorrect selection of destination, plan, or eSIM type.
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Poor service coverage or signal issues resulting from third-party network providers or regional restrictions outside Londist Ltd.’s control.
3. Refund Request Procedure
To request a refund, the customer must contact our support team within seven (7) calendar days of the original purchase date by emailing support@londist.com. The request must include:
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Order number
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Device make and model
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Description of the issue and any relevant supporting documentation (e.g., screenshots)
Refund requests submitted after the 7-day period will not be considered.
4. Processing Time
If the refund request is approved, the refund will be processed to the original payment method within five (5) to ten (10) business days. The actual time for the refund to appear may vary depending on the customer’s financial institution.
5. Amendments
Londist Ltd. reserves the right to amend this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.
For questions or concerns regarding this policy, please contact our support team at support@roamyesim.com